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If you receive a negative review on Google, you may want to respond to it. This will let others see that you’ve read the review and understand why it was posted.
Here’s how to reply to it.
First, make sure you’re logged into your Google account. Then, click the three dots next to the review. Click “Reply” at the top right corner of the screen.
Explain why you disagree with the reviewer.
If you agree with the review, simply click “Agree.” Otherwise, explain why you disagree with the review. This will help you improve your business’ reputation.
Complaint :- “Highly unprofessional people…. Don’t respond to customer’s query….. Neither do they complete order in time”
Example Template of Response
Example #1
Hi [Customer Name],
Very sorry to hear that you faced some issues with the service…We would be really working out on the mistakes, and We would be glad to help you in achieving your requirement. Please call us at [PHONE NUMBER] and we would surely resolve your concerns.
Example #2
We Thank You [Mam/Sir] for Your Valuable Feedback..We sincerely Apologize for the Inconvenience Caused to You 🙏.
With due respect, May you please share (WhatsApp) your contact number on our [office Mobile number]. So that we can understand Your Concern in a better way, please..
It’s a Humble Request🙏
Example #3
Dear [Customer]
Its our utmost concern to serve every customer equally with request & giving ample time to serve them. If not by appointment, we may not able to serve customers during serving other customers, requesting ma’am/ sir, please visit by appointment & we will be happy to serve you & listen to your need, where we can improve from your feedback.
Please call or WhatsApp us on [Phone Number] [Mr Manager Name], to share your concern)
It will be our pleasure to serve you & meet your expectations.
Thank you
[Company Name]
Example #4
Dear [Customer]
It concerns us when such an incident happens with our customers.
We value your feedback.
Almost all of our dealing in the studio are done on pre Appointment Basis, through a call or a message.
And if busy with other customers, we make sure no customer remains unattended.
Kindly share further detail about your concern on [Phone Number] through call or Whatsapp.
We would be happy to improve & help.
